Enrollment Consultant

Key Responsibilities

• Run a high-volume call motion with 20–30+ meaningful conversations per day across scheduled consultations, inbound interest, and proactive outbound outreach.
• Conduct discovery-led conversations to understand each candidate's career goals, timing, budget, and program needs.
• Position the curriculum, live sessions, AI Labs, and cohort experience against each candidate's priorities.
• Handle objections related to price, time commitment, timing, and program fit, and confidently ask for the enrollment decision.
• Drive candidates from admitted to enrolled through disciplined phone and email follow-up ahead of enrollment deadlines.
• Own employer-sponsorship conversations, provide materials to support internal business cases, and help candidates navigate their approval processes.
• Maintain a clean and accurate pipeline with current CRM stages, detailed notes, disciplined follow-up cadence, and consistent activity tracking.
• Meet daily and weekly activity, response, conversion, retention, and target-attainment expectations in a cycle-based environment.
• Log recurring objections, questions, and sponsorship themes to improve call guides, FAQs, and email copy each cycle.
• Provide surge coverage during post-webinar follow-up and enrollment-deadline pushes.

Required Qualifications

• 3+ years of consultative selling experience running discovery-led sales conversations and closing considered purchases.
• Proven objection handling and closing skills, including the ability to address price, timing, and fit concerns and ask for a decision.
• A documented record of quota or target attainment, retention, or conversion performance in a cycle- or deadline-driven environment.
• Experience with sustained high-volume phone execution, including 20–30+ live conversations per day.
• Daily hands-on CRM discipline, including ownership of pipeline stages, notes, and follow-up cadence.
• Experience managing high-volume written follow-up with fast, warm, deal-advancing responses.
• Conversant in AI and how it is reshaping work and decision-making, with the ability to speak credibly with professionals evaluating an AI-adjacent program.
• Comfortable with ambiguity in a fast-moving, remote environment and able to work independently on a short-term assignment.
• Available across U.S. time zones, including early-evening hours.

Relevant backgrounds may include Account Executive, Inside Sales Representative, SDR/BDR, Account Manager, Customer Success Manager, Sales Consultant, Enrollment Consultant, or Renewals Specialist. Admissions or enrollment advising experience alone will not substitute for consultative sales experience.

Benefits and Perks

• Temporary, full-time employment through staffing partner TCW Global.
• Anticipated initial assignment of approximately one month.
• Possible assignment extension at MasterClass's discretion based on business needs.
• Base hourly pay plus eligibility for variable incentive pay.
• Sick leave and other benefits administered directly by TCW Global in compliance with applicable law.